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Religious Health Care operates in a community of 225,000, called Middleville. Summary statistics on Religious and its competitors, from the AHA Guide, are shown in Table 1. All of the organizations in the area are not-for-profit. Although Samaritan Hospital and Protestant Hospital have religious origins, they now view themselves as secular, not-for-profit organizations.
Table 1: Middleville Health Care Systems
Name
Beds
Admissions
Census
OP Visits
Births
Expenses (000)
Personnel
Religious
575
13,000
350
221,000
2300
$125,000
2000
Samaritan
380
17,000
260
175,000
1200
$130,000
1875
Protestant
350
10,000
180
40,000
900
$80,000
1200
The governing board of Religious hired a consulting company to evaluate its strategic performance. As part of the consultant’s evaluation, several leaders of Religious’ units were asked their perspective of the organization’s performance.
You are working for the consultant. Your job is to identify the issues from the response that should be considered further by the consultant team and possibly discussed with the governing board and the CEO. The firm has a rule, “Never offer a criticism or negative finding without suggesting how the client organization can correct it,” so you must indicate what sort of correction would be recommended as part of your list. Because you know there were about two dozen other interviews, you decide you should rank your issues in importance, to make sure the most critical are discussed.
Write a six to eight (6-8) page paper in which you:
Describe the five (5) important elements of the governing board’ s agenda for areas of improvement in core functions.
Many organizations now use a balanced scorecard or multiple dimensions of performance measurement, such as productivity, profit, market trends, quality, patient satisfaction, and worker satisfaction. Describe three (3) key performance dimensions (other than those mentioned here) and include specific measures that Religious Health Care could use to improve overall institutional performance.
Determine the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Explain the rationale for each performance measure.
Suggest the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Explain the rationale for each step.
Decide what strategies Religious Health Care could implement to enhance its public image and increase market share. Explain the rationale for each strategy.
Describe two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.
The specific course learning outcomes associated with this assignment are:
Explain how public policy has shaped the development of the U.S. healthcare system.
Examine how healthcare management concepts and theories are applied to critical issues in healthcare organizations.
Analyze the critical management issues, purpose, functions, and performance measures of different departments within healthcare organizations.
Use technology and information resources to research issues in health services organization management.
Write clearly and concisely about health services organization management using proper writing mechanics.
Points: 200
Assignment 2: Religious Health Care
Criteria
Unacceptable
Below 60% F
Meets Minimum Expectations
60-69% D
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Describe the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
Weight: 15%
Did not submit or incompletely described the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
Insufficiently described the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
Partially described the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
Satisfactorily described the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
Thoroughly described the five (5) important elements of the governing board’s agenda for areas of improvement in core functions.
2. Describe three (3) key performance dimensions (other than those mentioned here) and include specific measures that Religious Health Care could use to improve overall institutional performance.
Weight: 15%
Did not submit or incompletely described three (3) key performance dimensions (other than those mentioned here) and included specific measures that Religious Health Care could use to improve overall institutional performance.
Insufficiently described three (3) key performance dimensions (other than those mentioned here) and included specific measures that Religious Health Care could use to improve overall institutional performance.
Partially described three (3) key performance dimensions (other than those mentioned here) and included specific measures that Religious Health Care could use to improve overall institutional performance.
Satisfactorily described three (3) key performance dimensions (other than those mentioned here) and included specific measures that Religious Health Care could use to improve overall institutional performance.
Thoroughly described three (3) key performance dimensions (other than those mentioned here) and included specific measures that Religious Health Care could use to improve overall institutional performance.
3. Determine the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Explain the rationale for each performance measure.
Weight: 15%
Did not submit or incompletely determined the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Did not submit or incompletely explained the rationale for each performance measure.
Insufficiently determined the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Insufficiently explained the rationale for each performance measure.
Partially determined the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Partially explained the rationale for each performance measure.
Satisfactorily determined the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Satisfactorily explained the rationale for each performance measure.
Thoroughly determined the performance measures Religious Health Care could use to evaluate nursing staff performance in its Emergency Room. Thoroughly explained the rationale for each performance measure.
4. Suggest the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Explain the rationale for each step.
Weight: 15%
Did not submit or incompletely suggested the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Did not submit or incompletely explained the rationale for each step.
Insufficiently suggested the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Insufficiently explained the rationale for each step.
Partially suggested the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Partially explained the rationale for each step.
Satisfactorily suggested the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Satisfactorily explained the rationale for each step.
Thoroughly suggested the steps that should be taken next by Religious Health Care to get better at managing specific patient groups. Thoroughly explained the rationale for each step.
5. Decide what strategies Religious Health Care could implement to enhance its public image and increase market share. Explain the rationale for each strategy.
Weight: 15%
Did not submit or incompletely decided what strategies Religious Health Care could implement to enhance its public image and increase market share. Did not submit or incompletely explained the rationale for each strategy.
Insufficiently decided what strategies Religious Health Care could implement to enhance its public image and increase market share. Insufficiently explained the rationale for each strategy.
Partially decided what strategies Religious Health Care could implement to enhance its public image and increase market share. Partially explained the rationale for each strategy.
Satisfactorily decided what strategies Religious Health Care could implement to enhance its public image and increase market share. Satisfactorily explained the rationale for each strategy.
Thoroughly decided what strategies Religious Health Care could implement to enhance its public image and increase market share. Thoroughly explained the rationale for each strategy.
6. Describe two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Weight: 10%
Did not submit or incompletely described two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Insufficiently described two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Partially described two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Satisfactorily described two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
Thoroughly described two (2) technology-based data-collection strategies that Religious Health Care could use to conduct an internal management audit.
7. Use at least three (3) quality resources in this assignment.
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