Measuring Quality

4 pagesAPA formatList References For this Assignment, you will research the differences between clinical quality and customer servicequality, specifically in long-term care.— Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.— Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)— Discuss the overall quality of customer service offered at the nursing home (as evident bycustomer complaint inspection results)— Discuss the overall quality of clinical care offered at the nursing home (as evident by recent surveyinspection results)— Discuss appropriate techniques that you would use to improve quality of customer service offeredat the nursing home— Discuss appropriate techniques that you would use to improve quality of clinical care in the nursinghome.— Be sure to include details about the complaints that you found.— Report your findings by using one (1) of the methods below: —‹ 3-4 page paper excluding front and back matter (APA standards apply).

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