1. To identify the problems of the customer satisfaction exist in the insurance institutions.
2. To find out service quality improvement necessary for achieving customer satisfaction.
3. To identify the approaches to improve the customer’s satisfaction and service quality of the insurance institutions.
– The Topic is: Impact on service quality and customer satisfaction in insurance sector, a comparative study of Sri Lanka Insurance Corporation Limited and Ceylinco Insurance Company Limited (Sri Lanka). So all the arguments should be based in these two insurance companies.
– Include some references as well.
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