Consider the following customer experiences. Choose two of them and discuss what your reaction would be to them?Looking to buy a cell phone, I met a saleswoman who introduced herself, asked my name, went through the features related to my needs, and didnt try to sell me the most expensive phone. I was shopping in a home-improvement store and encountered a salesman who remarked,.Oh, shopping for your husband? At one restaurant, we were stranded in a booth without silverware or a waiter. We finally made contact with a waitress who said, Your waiter is late, and I cant take your order because this isnt my station. I was shopping for a TV antenna, and asked the salesman the difference between the models. He replied, Theyre all pretty much the same. Some cost more because they look better..
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