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(1) write a generic customer satisfaction policy that a firm might use to convey trust to its customers and as a means of determining employee values, policies and training initiatives,
2) develop a customer satisfaction survey of at least 8 questions for this same firm and
3)explain your rationale for the questions selected.
4)The customer satisfaction policy and survey rationale should comprise 2-3 pages in APA format and be submitted along with your customer satisfaction survey.
Please write the paper in the following order:
Policy
Survey
Rationale
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