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please write the report about the service failure and recovery.
First of all you have to imagine about your experience of service failure(actually it should be real experience) only ONE service and follow this structure:
1) Detail description of service failure(580words)
-general idea about service failure aspect
2)Assistant provides and all personal effort require(415words)
-did the service provider come and help you?and HOW?
3)Recommendation and journal references(415words)
-how could the service provide you more?
4)Complaint for service provider or justification for no complaint(415words)
-what you did to complaint and why you complaint
5)Purchasing behavior after the failure(250words)
-Are you continue or avoid the service
6)Journal article recommendation about complaining(415words)
-what can we learn about the failure of service.
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