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� Explain the concepts and principles of total quality management.
� Demonstrate a range of quality techniques to monitor, analyse and improve
manufacturing processes.
� Evaluate a range of business improvement techniques and their impact on
business performance.
Coursework Specification and Corresponding Marks
The following example (see attached Sinclair C5) illustrates a case where quality has been compromised. Based on the case, try and attempt to establish
� How quality was compromised?
� What is the the relationship between quality and quality costs?
� What costs were incurred by the organisation concerned by the failure in quality?
� What actions could have been taken to prevent failures from occurring?
To answer the above questions, you will need to identify the failure problem, propose a methodology to apply quality management principles, analyze its associated benefits and impact on the business.
In brief, your tasks are as follows:
� Describe briefly the failure problem. Present a proposal for research investigation
into that problem in the form of a brief report.
� Recommend a practical process for analysing the problem, identifying the main
causes of the failure, determining key quality-management tasks and recommending
improvements to recover and improve the problem.
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