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Guidance – Structure and Content of the Communication Skills Report
Introduction:
The Communication Skills Report has been introduced in support of your personal development and future career. It should focus on the skills you require for the 21st Century, and be a self reflective piece of work.
Submission:
You should submit your assignment through moodle (turn it in) Monday the 10th of December.
Students’ Task:
You will need to research the literature of communication skills, and then apply the literature to your own skills base, identifying your strengths and weaknesses using examples. This will give you a better understanding of what your skills are and what you can offer organizations in terms of communication skills, both now and in the future.
List of relevant communication skills:
Send and receive messages with a recognition of cultural influences and differences
Communicate effectively in intercultural situations
Effective listening
How to use verbal messages effectively
Encode and decode nonverbal messages successfully
Apply the skills of interpersonal communication to a wide variety of situations
The ability to speak in public suitably taking into consideration all relevant factors
Report Format
Your report should follow the following format (subtitled and numbered):
• Title page, author, addressee, date and word count
• Contents list
• Executive Summary
• Introduction
• Aim
• Background
• Main and subsidiary sections
• Conclusions
• Recommendations
• Appendices
• References
Report design:
• Font size: 12
• Paragraph spacing: 1.5
• Font color: Headings and sub-headings can be in colors, but the main content must be in black
• Normal margins
• The overall lay out must be organized, with adequate structure, and correct spelling and grammar
• The document should not exceed 10 pages
• Be aware that plagiarism rules apply, if you plagiarize you will lose 10% of the course’s mark
Guidance Notes
Contents list: You will only be able to put this together when you have completed the report, but it should accurately reflect the structure of the report and allow the reader to find their way around the report easily.
Executive Summary: This is an important part of the Report. It must be no longer than one page in length and should summarize the report. A busy executive should be able to read the executive summary, and get an accurate picture of the contents and on that basis decide whether to read further. It should contain a brief statement of the original problem and then the key issues addressed followed by the conclusions.
Introduction: This sets the scene, outlines the problem and tells the reader how you plan to structure your report. It should state the resources you plan to use and where these will be coming from. It is an important part of the paper. As you write the report you should always be checking to make sure that you are adhering to the structure you set out in this introduction.
Aim: This is crucial. Get the aim of the report wrong and you will fail. The aim defines the problem/issue that the report is being written for and the rest of the report should be focused on achieving this. Common mistakes here are:
• Having an aim that is unachievable in the time and space you have
• Having an aim that is unclear
• Having more than one aim. Within the aim you can have a number of objectives, but you can have only one aim!
• Having an aim which the paper fails to address
Background: This is helpful for the reader who is new to the topic. It provides the context in which the paper is being set and will also give the reader the necessary information on what has led to the present situation.
Main Section: This is the main body of the report and should conform to the structure you set out in the introduction. Get the structure right; is it logical? Does each section follow the next? Decide what information you want to use to support your arguments – this is a very personal and self reflective piece of work, and you need to use evidence from your own experiences to do this.
Conclusions: If you get the structure right then the conclusions will naturally fall out of the work you have done so far. This pulls the report together. Don’t introduce new material into this section and make sure that it does reflect what you have been saying so far. Be careful of writing conclusions that do not reflect the main body of the report!
Recommendations: In most cases your report will be very personal, and you cannot complete the report without making recommendations for your own personal development
Appendices: These give you the opportunity to provide more detailed information for a reader if they wish to access it.
References: This is where you record all the sources of data you have used. It is not difficult but is often done badly.
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