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Benchmarks — these can be industry standards or internally developed standards based on trending analyses that can help an organization’s managers approximate its budget more accurately.
Value analysis — this is analogous to prototyping an Electronic Commerce (EC) system in a small scale and deciding whether or not to implement a full-scale system based on the results of the prototype’s use.
Information economics — this pertains to organizational objectives (versus EC or general network performance) and how IT helps accomplish those objectives.
Scoring methodology — this involves assigning weighted scores to various aspects of IT performance (network speeds, percentage of up-time, support quality, etc.). This may pertain to quantitative and qualitative evaluation of system performance that may or may not be easily correlated to financial performance. A balanced scorecard is a variation of this (evaluating factors that may not be financially related).This pertains to the same cycle described a hundred different ways:
=> investigation — find what must be done.
=> design — create the concept of what to do.
=> implementation — make the concept a reality.
=> evaluation — using metrics to decide the effectiveness and efficiency of the system.
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