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Read the article ?Application of TQM at SCECO-EAST: A Case Study; Hamed A. Al-Saggaf; Journal of Quality in Maintenance Engineering, Vol. 3 No. 1, 1997, pp. 40-54 ? attached herewith.
1. Summarize the article in about 500 words. (8 Marks)
2. Critically analyze the methodology adapted in this article in the implementation of TQM at SCECO-EAST. (8 Marks)
3. Which other tools/ techniques studied by you in this course could be utilized by this company while implementing TQM? (8 Marks)
4. Which analysis used in the case is most convincing for you ? Cost-benefit, Field Force or contingency diagram? Give reasoning. (8 Marks)
5. Highlight the key learning taken by you from this case study. (8 Marks)
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