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Skills And Conflict Resolution: The nature and application of the “micro-skills” and processes of conflict resolution needed for a person to implement conflict resolution strategies successfully in practice and to institute conflict prevention/resolution systems in an ethically responsible manner
This subject covers the nature and application of the “micro-skills” and processes of conflict resolution needed for a person to implement conflict resolution
strategies successfully in practice and to institute conflict prevention/resolution systems in an ethically responsible manner. Task – Answer both questions
Question 1
Choose a conflict with which you are familiar within or between organisations or between individual people. With description of the stakeholders, and the dispute
involved, identify the core issues and outline the difficulties in resolving the issues. In answering this question refer to the 12 skills of conflict resolution,
according to the CRN materials that seem relevant, explain why they can or cannot be applied, and attempt a ‘solution’ (however tentative) of the conflict.
Question 2
Conflict resolution skills and processes can at times be limited by power, culture and ethics. Critically discuss this statement with reference to your study
materials an this session. (please read Topic 2.1, 2.2 or 2.3 before completing this question)
Rationale
Question 1 Rationale The object of this assignment is to test your understanding of the ‘fit’ between conflict/issue and skill usage. You can demonstrate this as
before (Assessment item 1, Option A) by going into detail on ‘the five W’s’ and also ‘To whom?’ and ‘How?’ Clearly some skills will not be very relevant in some
cases, and indispensable in others. Question 2 Rationale This option allows and requires you to look at the limits of the skills posed by power, culture and poor
ethics of one or more parties. This requires explanation and demonstration of the principles involved and students should try to give clear examples to show their
grasp of the concepts, while avoiding sweeping generalisations.
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