•Number all pages
•Work must be typed using Front size 12, double space in Times New Roman.
•Mention all references used in the assignment
Questions:
1. Describe the CRM platform at HSBC based on the Actors-Strategy and Tools.
2. Draw the Service/Sale Profile that fits with HSBC.
3. Which recommendations could you suggest in order to enhance the quality of CRM at HSBC.
how I can attach the case study?
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