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Read the chosen case study and give an in-depth analysis of Whirlpools operations by answering the following questions, which are also given in the case study:
1. Whirlpool launched several initiatives in operations management in the 1990’s and early 2000’s, as a result of which, by the early-2000’s, its product availability, inventory and lead times improved. Give a brief description of operations at Whirlpool. Critically discuss the initiatives.
2. Whirlpool changed its manufacturing form ‘push’ to ‘pull’. What are the relative merits and demerits of the push and pull manufacturing strategies? Also discuss Whirlpool’s outsourcing initiatives.
3. Evaluate the steps that were taken in the ERP activities. Which were done well and which could be improved?
4. Do you think SAP should be held accountable for any of the problems faced by
Whirlpool? Why?
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