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-this is for a training and development course. use 6 sources which have to be scientific sources more recent than the year 2000 – 2 of
which have to be case studies relevant to the topic (read part 2 of outline)
– Use book, Effective Training, Systems,strategies and practices, fifth edition, international edition, P.Nick blanchard & James
W.Thacker
-reference all work and please no plagiarism
-Paper Outline
Title- How can feedback increase motivation in the context of restaurant staff?
Part 1
Introduction (1 page) =
Explanation of feedback, motivation & the context of restaurant staff & the importance of training restaurant managers (in
terms of feedback training)
The area of research should be described and purpose of the research. Describe the topic area in terms of 1) Relationship to training
and 2) What you want to be able to contribute to the training literature by writing this paper.
• Definition of feedback
• Importance of feedback
• Definition of motivation
• Importance of motivation
• What do we mean by restaurant staff (explain context)?
• Importance of training restaurant managers to be able to give feedback appropriately & effectively
Part 2
Review of literature (1 page) =
Use a case where we can show in part 3 the correlation of feedback & motivation in the context of a restaurant.
Be sure to indicate whether information is based on empirical data or just the author.
• Resume the case
• List problems
• List causes of the problems (this should include lack of motivation/feedback)
Part 3
Implication of the literature (3 pages) =
Description, explanation & analysis on the theory of motivation that implicates feedback by using concrete examples (the case of
part2) described in the literature review (find the solution to the problem listed in part 2)
Organise the implications of the literature in a manner that logically builds the case for your conclusion and identify important areas
related to my topic
• Which motivation model increases motivation via feedback in accordance to the case?
• Description of the theory of motivation used
• How would it apply to the case – show examples?
• Why would it apply to the case – show examples?
• How would it increase motivation – show examples via applying it to the case?
• Which types of feedback would I use to increase motivation in accordance to the case?
• Description of the types of feedback used
• How would it apply to the case?
• Why would it apply to the case?
• How would these types of feedback increase motivation – show examples via applying it to the case?
• How could training (feedback training) could contribute to a better performance – show examples via the case?
• How could training (feedback training) could contribute to increase motivation show examples via the case?
Conclusion (1 page) =
Show the understanding of the analysis and conclude by linking feedback – motivation – training all together.
This is where you tie all the pieces together. Make sure conclusions are organised in logical order that states you have concluded
relative to your paper. Be sure that these conclusions are justified.
• How are feedback and motivation linked and why?
• Therefore can feedback improve motivation and by ‘how much’?
• Why should you train restaurant managers to be able to use feedback – show concrete examples (outside the case)?
• Steps that restaurant managers can use to use effective feedback
• Concluded on listing the outcomes of using feedback as a motivator – use case to give examples
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