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Quality and Operations Management Systems Assignment
Task 1: Quality Management System (QMS) / ISO 9001:2008
Complete the following tasks using the example of a 5-star International hotel.
1. 1: Write a Quality Policy for the company in accordance with the ISO 9001:2008 requirements
(approx. 1 page).
1. 2: Identify at least 5 stakeholders. For each stakeholder identify at least 1 stakeholder need (what the stakeholder may want from the company). Now, identify at least 5 processes that may be
required to fulfil stakeholder needs (approx. one page).
1. 3: Pick one process from previous task; identify at least 10 inputs and 5 outputs for that process
(approx. half page)
1. 4: For the process used in 1.3, determine 5 performance parameters and 5 methods that can be used to measure those performance parameters (approx. half page).
1. 5: Identify at least 5 key elements (components) that are needed to implement a continuous improvement program for this organisation. Provide a brief description for each element (approx.one page).
Task 2: Environmental Management System (EMS) / ISO 14001:2004
Complete the following tasks using the example of a mining company (e.g. Rio Tinto, BHP Billiton, etc.).
2. 1: Determine which legislations and what sections of the legislation are applicable to mining
operations (federal and state legislations). This may include both generic and specific legislations.
(approx. one page).
2. 2: Determine at least 5 stakeholders of the organisation and minimum 2 stakeholder needs for each stakeholder (approx. one page).
2. 3: Determine 5 processes that describe the organisation?s operations. For each process determine at least 2 sub-processes. These may include both mining and non-mining processes (approx. one page).
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2. 4: Select 2 main processes from the above list and identify at least 5 environmental aspects for each of those 2 main processes (altogether 10 environmental aspects, approx. one page) .
2. 5: Now, identify at least 5 environmental impacts for each the 2 main processes selected above (altogether 10 environmental impacts)
(approx. one page).
2. 6: Write down at least 1 objective for each of the 10 environmental aspects previously identified (altogether 10 environmental objectives)
(approx. one page).
2. 7: Determine the (realistic and relevant) targets for all of the 10 environmental objectives identified above (altogether 10 environmental targets) (approx. one page).
2. 8: Identify at least 2 actions for each environmental target identified above (altogether 20 environmental actions) (approx. one page).
2. 9: Determine at least 5 methods that can be used to measure or monitor the progress of the implementation of the environmental actions (approx. one page)
Task 3: Occupational Health and Safety Management System (OHSMS) / AS
4801:2001.
Complete the following tasks using the example of a construction company in Australia or elsewhere.
3. 1: Determine which legislations and what section(s) of the legislation are applicable to company?s operations (federal and state legislations, generic or specific legislations, approx. one page).
3. 2: Describe at least 10 risks for company?s operations in accordance with the AS/NZS 4801 (approx. one page).
3. 3: Develop a risk assessment chart and assess all the risks identified under 3.2 (approx. onepage).
3. 4: Describe at least 2 actions for all the risks identified under 3.2
(approx. one page).
Further information:
awg/common/plagiarism) carefully and follow strictly
Incorrect use of quotations, paraphrasing, references, etc. may result in high penalties.
Two main criteria will be applied to determine whether an assignment breaches plagiarism rules:
Incorrect use of quotations, paraphrasing, references
1.Unacceptable amount of quotations, paraphrasing, references, etc. Usually more than 5% is considered as unacceptable. However, each assignment will be checked individually and different percentage may be allowed in some circumstances.
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