Orgazination behavior and leadershipPret A Manger is a London based chain of cafs and sandwich shops known for their extremely friendly workers who take service with a smile to a new level. Employees are screened and selected for the positive-oriented personalities and trained to provide their customers with highly positive and friendly service. Management even sends mystery shoppers which are members of the corporate office go under cover as normal customers and enter one of the cafs. These mystery shoppers rate and evaluate the performance of the workers without the workers knowing it.Pret A Mangers approach has brought them success as they are now rapidly expanded from London into New York, Washington, DC, and Chicago. However, their emphasis on their workings presenting a positive and friendly attitude at all times which is enforced by visits from mystery shoppers has been criticized as an extreme form of emotional laborReview the concepts of emotional labor and emotional intelligence, and then do some research on Pret A Mangers management of emotional labor.When finished your research on, write a 3- to 4-page paper addressing the following issues:I will rate the best answer that completes the question. Thank you for the help.
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