1.Which of the following is considered a major process flow structure? Lead Time Fabrication Lean Manufacturing Project 2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm? Certification is sought by any firm assuming they pay annual dues. 2nd Party where a customer audits its supplier 3rd Party where a qualified national or international standards/certifying agency serves as an auditor 1st Party where a firm audits itself against ISO standards 3.Which of the following is ISO 14000 primarily concerned with? Quality management Time management Continuous improvement management Environmental management 4. Which is the one correct value stream principle? Look for efficiencies in the factory, office, physical, procedural, and technical operations. Eliminate waste that stops, slows down, or diverts the value stream. Concentrate on speeding up value-adding operations rather than removing waste. Keep the value stream moving at minimum velocity. 5. What is the starting point in developing a capacity plan for a health care operation? Determining the effective capacity over time Estimating design capacity Forecasting patient demand for a reasonable length of time Discovery of the bottleneck operation
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