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In this assignment, you will work on the second course project task, which is a part of your final organizational improvement project plan.
Specifically, you will be working on developing success metrics for the project and presenting them to your stakeholders. Every project has various stakeholders associated with it. Typically, stakeholders include the senior management of an organization, the project team members, and the end users of the product or the service being developed by the project, also known as project customers.
Success metrics are important in managing stakeholder expectations because they are objective criteria that measure the effectiveness of the project and are acceptable to all stakeholders. An example of a success metric could be “the product will reduce claim processing by 50 percent." The success metric is always specific, measurable, and satisfies the end users or the project customers.
Based on your readings for the module, respond to the following:
• Identify, analyze, and evaluate the financial and quality success metric for your project and present your case to your stakeholders.
• Ensure that the success metric includes at least three measurable and specific criteria for project effectiveness.
• Analyze the metric from a practical and political standpoint, that is, consider the conflicting expectations and requirements of the stakeholders, as well as the alignment of the success metric with the organizational goals. Support your answer with scholarly references.
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