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What ideas governed the relationship of managers and employees to each other in the Federal Bureau of Investigation? Describe how FBI supervisors established a “power-with” or “power-over” policy-making relationships, and how these relationships affected how policies were carried out. Describe how effectively management set the FBI on a path to which these various employee groups could willingly subscribe, and how any failures in this regard contributed to the September 11th attacks. How critical was the “culture of the FBI” to its effectiveness, or ineffectiveness, in the face of the September 11th attacks?
Identify how routines of the FBI helped pave the way for the September 11th attacks. Incorporate references to “normal accidents,” structural failure, and bureaucratic dysfunction. Highlight and explain any “taken for granted” factors that led to the FBI’s failure to properly detect the September 11th attacks.
What role did oversight units play in the FBI’s fight against terrorism? Describe the roles played by the oversight unit’s ineptitude, lack of resources or interference by the FBI.
How did factors outside the FBI help create or aggravate the September 11th attacks? Describe how environmental and political pressures made the FBI less able to manage the range of issues it confronted? Consider whether deficiencies in responding to new challenges resulted from an “institutionalized” situation where an entrenched worldview caused the FBI to misread, and fail to effectively address, important changes in its environment.
Detail any legal implications—criminal, civil or administrative—that arose in the FBI prior to the September 11th attacks. Include charges presently being considered or litigation still being threatened.
Current State of Affairs—Organizational Reforms, What is the current state of affairs, addressing terrorism, in the FBI. Is it defunct? Describe new polices, and procedures that the FBI has taken on since the September 11th attacks. Detail how the FBI turned itself around, detail how, and the role played by new leadership. Describe how any renewed emphasis on quality played a role in any turnaround.
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