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a) Explain how the company’s quality processes operate.
b) Using the information about the company’s quality processes, suggest how the company
could improve these processes?
c) Knowing that Quality is only one of the important five performance criteria (i.e. quality,
speed, dependability, flexibility and cost) Explain how the company could improve its
performance by improving its quality processes?
d) Identify and explain the challenges facing the company in achieving higher level of
excellence. Suggest how the company could overcome those challenges?
important ——-Marking Criteria:
Reflective use of information and method of analysis (10 marks):
As you work through the assignment you will draw on information /data provided in the questions. When answering a particular question you should make clear which information/data you are using and explain any important assumptions that are made in relation to the data used and the analysis you carry out.
Use of relevant literature (5 marks):
Although your experience and views are of course valuable an essential component of an academic piece of work is appropriate use of literature to support and inform your work. For this assignment the course text is considered to be adequate. However, you may draw on other sources if you wish. Indicate sections of the text you use in the following way: (e.g. Evan and Lindsay, 2011, pp. 14-16).
Academic writing standard (5 marks):
Your aim should be to produce well structured, clear and concise writing, with correct referencing using the Harvard method.
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