1. Assume you are a trainer developing customer service training for call center employees. Write three complete objectives for the training using the model on the text and explain how the population (in this case, call center employees) would impact how you develop your training.
2. Using the call center example from above, describe five elements that you would include (and how you would incorporate them) in the training design to maximize transfer of training.
3. Again using the call center example above, discuss three possible delivery methods that would be suitable for the population. Compare and contrast the strengths and weaknesses of each regarding their usage for the current population. Which one(s) would you adopt and why?
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