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1. List 3 characteristics of challenging customers. Next, explain how you would deal with each of the 3 by using ways to cope with challenging customers.
2. List 3 qualities of a good leader and explain how those strengths can be beneficial in customer service.
3. What does leadership without position mean? Do you think this situation occurs frequently in customer service?
4. Why is a maintaining customer relationship so important for an organization?
5. How is technology involved in building customer loyalty? Give 3 specific examples.
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