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Mersino in chapter 1 of his book argues that emotional intelligence is critically important for project managers listing 7 benefits.
1. Rank these 7 benefits in importance (from most to least) for reducing user resistance to IT-based change giving a reason for each ranking.
2. Mersino discusses 3 reasons why Emotional Intelligence is vital to project managers. In your own words, summarize his argument.
3. The PMIBOK further defines interpersonal skills as 6 separate skills – how do these skills relate to the 4 tools of change management – in at least 2 ways, are they similar or different?
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