Explain three to five key concepts of quality management. Comment briefly on why there are so many other names and terms used to describe quality management—continuous quality improvement, total quality management, performance management, and performance improvement—and if these distinctions are important. Explain the terminology your chosen organization type uses and why your organization uses them.
Identify at least five factors—internal and external—that influence quality outcomes in your chosen organization type and describe how these factors might negatively affect quality outcomes in your organization.
Identify three to five fundamental quality-management policies that should be implemented, how these relate to risk management, and how they will influence health outcomes.
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