Hospitality Leadership Reflection

Hospitality Leadership Reflection Assignment The world of hospitality is very dynamic and competitive forces are making success in this industry ever more challenging. Along with these challenges many of todays societal ills are being blamed on corporate greed and many of these are being thrown on the backs of some of the biggest hospitality organizations. However, there are plenty of great hospitality stories that need to be told. During this semester I am asking you to read 1 recently released book related to the Hospitality Industry. Below you will find a list of approved books with a short abstract. The report is to be approximately 1500 words (5 pages double spaced). Please read and review the Rubric (grading form) found at the end of this document to ensure that you attend to all of the elements expected in this paper. Approved Books Peak: How Great Companies Get Their Mojo from Maslow by Chip Conley After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conleys company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslows iconic Hierarchy of Needs. This book explores how Conleys company the second largest boutique hotelier in the world overcame the storm that hit the travel industry by applying Maslows theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivres remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the companys executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other. For a custom paper on the above topic, place your order now! What We Offer: On-time delivery guarantee PhD-level writers Automatic plagiarism check 100% money-back guarantee 100% Privacy and Confidentiality High Quality custom-written papers

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