Job Description: Customer Service Agent Custom Essay

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Read the article Your Turn – “The Customer-Service Agent”. Pages 119 – 122.

Write a job description for the job of customer service agent. Use the exhibits in Chapter 4 to guide you in deciding what information in the story is relevant for a job analysis. Also, answer the following:

1. Does the day diary include sufficient information?
2. Identify the specific information in the article that you found useful.
3. What additional information do you require? How would that information help you?

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