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I. Introduction. Background information. Advantages of credit cards. Importance of credit cards. in the world. and in Kazakhstan. the growing usage of credit cards. II. Literature review. the work of other researchers. ACSI model. Relevance of the model. elements of the model. literature review on these elements. perceived quality. perceived value. customer expectation. customer satisfaction and loyalty. III. Research Methodology. Model. Research structure. Data analysis. Research Limitations. Timetable. IV. Research Analysis. Presentation of the data (collected from 200 respondents) Analysis of the Data (in SPSS software) Correlation. Interpretation of the data. V. Conclusion. VI. References. VII. Appendix.
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