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Assessment 4 – Operations Report (25%) : Learning outcome X (2)
Objective
Operations report will be based on the topics covered under the unit and the text book video case the ‘Hard-Rock Café’ and ‘Arnold Palmer Hospital’. The objective of this assignment is to require students to apply the operations functions, concepts and knowledge gained from this subject to do a comparative analysis of a chosen organisation(s). For some conceptual matters you can use text book and any other operations management book or journals or magazines.
Assessment: Report (25%)
Group size: Groups of four students.
Report due date: Session 10 (during the Tute time)
Length: The length of the report should preferably be 3000-3500 words. Please use 1.5 spaces.
Report submission: One hard copy and one soft copy of the report must be submitted. Hard copy can be submitted during the week 11, and soft copy should be uploaded on to Turnitin (through WebCt) on the above mentioned due date.
Compare and contrast the types of operations tasks between Hard-Rock Café (HRC) with the Arnold Palmer Hospital (APH)’.
Bader alattal, hamed alshatti, hussain boshihri, yousef odah
(meeting in monday 4:00, at salem house or hussain, to discuss the assessment)
1. With a brief company introduction compare the operations of the Hard-Rock Café with the Arnold Palmer Hospital. For comparison, use the definition of operations in terms of input, transformation process, and output. Define productivity of operation such as Hard Rock Café. ( 500 words, 3 references)
2. What are the operations strategies of the HRC? Identify strategy changes that have taken place at HRC since its founding in 1971. Use SWOT analysis and identify HRC’s competitive advantages.( 350 words, 2 references)
3. Operations process is important for any organisation. Although all operations processes look similar in that they all transform inputs, they do differ in a number of ways such as volume of output, variety of their output, variation of demand for their output. Draw a flow chart of APH process; explain how to improve the operations processes of the APH. How do volume and variety affect their operations processes? Are there any customised products or services available at APH facilities? (500 words, 2 references)
4. Quality is defined as “consistent conformance to customers’ expectations”. How to define quality of a service operations and quality of a manufacturing operations? Why quality is so important? How would you build a culture of quality in an organisation, such as APH? What techniques does APH follow in its drive for quality and continuous improvement? Develop a fish-bone diagram illustrating the quality variables for a patient who just gave birth at APH (or any other hospital). (500 words, 3 references)
5. Forecasting is important for any manufacturing and service operations. Describe three forecasting applications at HRC. Name three other areas in which you think HRC could use forecasting models? What is the role of Point of sale (POS) system in forecasting at HRC? Justify the use of weighting system used for evaluating managers for annual bonuses. (500 words, 2 references)
6. Capacity planning: In the ‘goal video’, Jonah defines a bottleneck as “a resource that’s capacity is less than the demand placed upon it. Bottlenecks control the rate of output for any organisation, not just a manufacturing plant”. Describe a bottleneck in APH. Apply five steps of Theory of Constraint. ( 350 words, 2 references)
7. Conclusion: Lessons learned from the companies. Your opinion and suggestions. ( 500 words, 2 references)
Use references (Harvard Style) wherever it is necessary. The areas to be covered in your analysis will be further discussed in class on request.
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