Go to salesforce.com. Follow the instructions to register for a free trial. (Note: You’ll likely get a call from a sales representative, asking if you want to purchase. Just say “no thanks!”).
Once you log in, note the dashboard and other items on the home page. Then click on each of the other 12 tabs. Look around, explore some of the reports overall, for leads, accounts, and other tools on the site.
Based on the concepts of CRM software in Chapter 9 and your exploration of the salesforce.com “cloud computing” software solution answer the following questions.
1. Overall, how can this software program help salespeople succeed? Be specific.
2. What aspects of the software can help salespeople stay organized and manage their time? Use examples.
3. What aspects of the software can help reduce customer attrition? Use examples.
4. What aspects of the software can help communicate better with customers? Use examples.
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