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Internship Project: Positive Customer Service and Relationship.
Hotel Name: Hotel Union Square San Francisco
Internship Position: Front Desk Agent and Housekeeping Inspector.
Internship duties(Front Desk): Greet and check-in guests, Work directly with concierge staff, Arrange guest travel and transportation, Calculate final bills and receive payment, Direct calls from guests and take room service orders, receive and send emails(booking, reservations, transport)
Internship duties(Housekeeping Inspector) : perform deep-cleaning inspections, prepare work orders and conduct daily operations. recording inspection results, resolving guest complaints and maintaining accommodations standards.
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