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Process mapping simply involves describing processes in terms of how the activities within the process relate to each other. There are many techniques which can be used for process mapping (or process blueprinting or process analysis, as it is sometimes called). However, all the techniques identify the different types of activity that take place during the process and show the flow of materials or people or information through the process The company I chose is GOOGLE,
identify a process or service within Google and map the process or
service using process mapping symbols.
How might the process be improved from your (customer) perspective and from the perspective of the operations itself?
Discussion Question- 100-125 words
Design becomes particularly important at the interface between products or services and the people who use them. This is especially true for internet-based services. Consider two types of websites:
a) those which are trying to sell something such as Amazon.com and
b) those which are primarily concerned with giving information, for example CNN.com
For each of these categories, what seems to constitute ‘Good Design’? Find examples of particularly good and particularly poor web design and explain what makes them good or bad.
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