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Chapter 16
1. Is there some ideal ratio between the amounts a firm spends on IT maintenance versus innovation projects?
2. What do you think of the “kid’s” toolkit approach to management?
3. What do you think of the three infrastructure standardization options?
Chapter 17
1. Why has Carl Williams suddenly become more receptive to Barton’s agenda for IT?
2. Give some examples of threats that fall into one of the four quadrants of the matrix on p.272.
3. What do you think of the concept of “levels of safety”?
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