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Discuss the quality journey of you organisation explaining the imperatives driving the organisation to improve its quality position.
Answers to question one:. Quality Imperatives. Key words: Economic imperative, Social imperative, Environmental imperative.
Discuss the strategic targets set, both long term and competitive and explain how they intend to achieve these goals
Answer to question two: Strategic importance of Quality. Key words: Operations, administration, Strategy and long term goals, normative decisions.
Explain the quality philosophies adopted by the organisation and the way they have communicated them to their employees
Answer to question three. Quality philosophies. Key words: Deming, Crosby, other gurus, communication of philosophies.
Explain how they made use of the various quality tools, measurements, or benchmarks to achieve their goals.
Answer to question four. Quality Tools. Key words: Statistical process control, benchmarking, house of quality, Pareto charts, Baldrige awards, six sigma, etc.
Discuss the current or proposed management system used to effectively manage the holistic quality nature of the organisation.
Answer to question five: Discuss the role of strategic alliances and the methods of managing quality. Key words; Supplier development, TQM, ISO9000, quality assurance, skill based quality management.
Discuss any deficiency in the organisation’s structure, human resource management or quality philosophy that has influenced its ability to be a quality organisation, and give any recommendations for change.
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