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Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to
individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:
Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts,
Employee Files, etc., and Sales & Marketing – Marketing Information Systems.
Create a change management plan and communication plan of 1,050- to 1,400-words. Your plan should include
the details from section I and section II outlined below.
Section I: Change Management
Plan
Identify the current formal and informal power structures in the organization. How might the power and political structure of the organization affect employee behavior?
Identify the most appropriate and effective organizational structures for Riordan Manufacturing that will help them
accomplish their planned changes.
What are the potential effects of this selected structure on employee behavior?
Identify characteristics of the company’s culture. What
are the potential influences of the corporate culture on employee
behavior?
Identify the potential sources of resistance to change
and develop strategies to manage resistance to
change.
Recommend a strategy to implement the changes over the
next 12 months.
Describe how you will evaluate the success or failure of
the planned change.
Section II:
Communication Plan
Create a Communication Plan
for the proposed change covered in the Change Management Plan. In the
Communication Plan, complete the following:
Select the most appropriate channels to communicate the
change to the employees, and explain why you selected these
channels.
Identify the potential barriers to effective
communication and strategies for overcoming the
barriers.
Develop a message for one of
the selected communication channels. In the message, complete the
following:
Identify those areas affected by the
change.
Establish the need for the
change.
Create a sense of urgency around the
change.
Outline next steps in the change process.
Sat., 12/08
22
Learning Team
Learning Team
Reflection
Discuss various
strategies to managing diversity.
Describe the steps that
can be taken as a manager to ensure that work teams are diverse, and describe
how to manage diversity on an ongoing basis.
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