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In this scenario-based activity, you will need to review the scenario presented to you, your role in the process, and then read the viewpoints of the key employees that have been assigned to help you with this activity. Be sure to view the grading rubric at the bottom prior to proceeding to the activity, which you will submit to the Dropbox.
Scenario
Scenario Summary
Things have been going very well since you started with the company. You?ve been at it for a full month now and just received your 30-day performance evaluation, which included a lot of great feedback as well as a little constructive coaching! However, there is much to be done so let us look at your next task.
Your Manager reports that the Security Operations Center (SOC) recently experienced a catastrophic network outage due to a security breach. She thinks this was ultimately caused by a breakdown of ?internal? controls, and has asked that you investigate this issue and try to determine specifically what happened.
You conduct initial research and find out that the Security Operations Center is manned 24x7x365 and in general, is a high tempo, high stress environment with fairly high turnover. The SOC monitors and maintains several Fortune-50 networks and is critical to the success of the organization. In addition, the SOC performs rule changes on customer firewalls so that customer nodes can protect data on their existing networks.
Upon initial informal discussions with both Security and Network Administrators in the SOC, you learn that stress is high, morale is low, and there is a general lack of teamwork among the staff. You discover several cliques among the staff and also learn that each shift is only concerned about itself. In addition, you security is very lax and procedures aren?t being followed. Because of this, the SOC Director recently hired a new first-level Manager in hopes of turning things around.
Your Role/Assignment
You are not too familiar with network security operations, but you feel a sense of excitement about diving into this investigation. You will need to individually interview key staff in order to get a clear picture of the story.
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