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The difference between a mediator and an arbitrator is that:
Choose one answer.
a. the mediator apportions blame judiciously, whereas the arbitrator deals only with concrete issues.
b. mediators commonly use a negotiating style, while arbitrators typically use a collaborating style.
c. the arbitrator’s ruling is binding.
d. arbitrators are only used in management–labor negotiations.
In responding to a conflict resolution, the first step is to:
Choose one answer.
a. agree with some aspect of the complaint.
b. listen to and paraphrase the conflict using the BCF model.
c. ask for, and/or give, alternative conflict resolutions.
d. plan a BCF statement.
The __________ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.
Choose one answer.
a. forcing
b. collaborating
c. accommodating
d. negotiating
The negotiating conflict style is appropriate to use when:
Choose one answer.
a. unpopular action must be taken on important issues.
b. time is short.
c. the conflict is between peers.
d. the person enjoys being a follower.
The __________ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.
Choose one answer.
a. accommodating
b. collaborating
c. negotiating
d. forcing
The avoiding conflict style creates a __________ situation because the conflict is not resolved.
Choose one answer.
a. win-lose
b. lose-lose
c. win-win
d. none of the answers are correct
Which of the following conflict styles results in passive behavior?
Choose one answer.
a. negotiating
b. accommodating
c. avoiding
d. collaborating
The psychological contract is often broken because:
Choose one answer.
a. we fail to make explicit our own expectations.
b. we assume that the other party(ies) has the same expectations that we hold.
c. we fail to inquire into the expectations of the other party(ies).
d. all of the answers are correct
If Chris has an intense desire and is well trained, she may still lack __________.
Choose one answer.
a. ability
b. motivation
c. resources
d. goals
Which of the following is used to explain the process managers go through in determining the reasons for effective or ineffective performance and deciding what to do about it?
Choose one answer.
a. attribution theory
b. psychological contract
c. performance formula
d. BCF model
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