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Through in class student activity develop a customer survey about my workplace (done already in my assignment) to analysis outcome , improvement and operational plan, please included report format( Introduction, Executive summary of report, body, recommendation and conclusion, bibliography, header, footer, subsection and answer below all question, Many thanks:)
One practice identify:
1 practice outlined(using improvement for customer service),Scope explained
Environment Factors
Discussion of 3 internal and 3 external factors, research to support statements provided
Identify (2)objective provided for the planned change. Relate them to the mission statement of the business(in my assignment)
Objective-SMART and relevant to survey results
Discussion linking objectives to the mission statement
Please using my 2 objective:
1. Increase customer satisfaction by reducing customer complaint by 50% in a month(May).By training all F&B employee attitude and communication skills in the service completed at June.
2.Monitor staff customer service levels by conducting a customer satisfaction survey every 4 weeks & evaluating customer satisfaction levels.
State (2) strategies will use to achieve the objectives.
Strategies to support objectives clearly stated
Develop a customer service plan (operational) to implement the required changes(using file template What,why,when,where,how,who)
*Sequential ordered activities(around10 steps oneach objectives)
*Personal identified for responsibilities
*Sufficient depth of activities to achieve objectives
*Timing for activities -appropriate
*Communication methods-appropriate, timely and relevant
*Monitoring processes throughout
*Presentation of plan- readable, relevant and appropriate
Monitoring of improvement (3) tools/method will use to ensure my proposed improvement are maintained and customer service exceeds customer service expectations.
Provide an example for each tool/method selected
e.g. Gantt chart
*Description of monitoring systems and tools provided
*examples of monitoring tools
*Suitability of monitoring systems for the plan
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