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Submit a report to me in MS Word format (between 1300 to 1500 words total) covering the following points/ questions:
Part-A:
Read the article Application of TQM at SCECO-EAST: A Case Study; Hamed A. Al-Saggaf; Journal of Quality in Maintenance Engineering, Vol. 3 No. 1, 1997, pp. 40-54 attached herewith.
Critically analyze the methodology adapted in this article in the implementation of TQM at SCECO-EAST. (4 marks)
Which analysis used in the case is most convincing for you Cost-benefit, Field Force or contingency diagram? Give reasoning. (4 marks)
Part-B:
Compare and contrast the Deming, Juran and Malcolm Baldridge models of TQM.
What are the distinctive characteristics of each, and in what ways they differ in their quest for Quality? (4 marks)
Discuss which of these models are predominantly used in the UAE context and why? (4 marks)
Critically evaluate how submission for a quality award brings in detailed feedback for the organization to ensure that it meets today’s standards of quality. (4 marks)
The individual assignment would be evaluated as per the criteria mentioned in the rubric for individual & group assignment and projects which is also attached.
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