Assignment 1: Organizational Front End Analysis Instructions Assignment 1: Analyze Training Needs The instructions will also be uploaded with the grading rubric to ensure a quality product. Select or create an organization for assignments 1-3 The organization I choose is Capital One Credit Card Services, With the focus on their customer service call center. In this first assignment, you will develop a training needs analysis (TNA) for your chosen organization. A complete TNA usually has these 5 items. For this assignment, you will work on items 1-3 only. 1. provide information about the organization and its needs regarding the training issue 2. determine the group or individuals who will receive the training 3. identify the training issue and expected performance, providing a training needs assessment questionnaire 4. identify performance gaps and detail how training can help close those gaps 5. include at least three training outcomes, based on the TNA You will probably not have the time or resources to implement the questionnaire or compile all the organizational and training-specific information necessary to complete the TNA. (If you are able to get real data and results, great! Otherwise, be creative and fabricate results.) The goal is to understand how a TNA is done effectively and to practice completing one. What Awaits you: On-time delivery guarantee Masters and PhD-level writers Automatic plagiarism check 100% Privacy and Confidentiality High Quality custom-written papers
Use the order calculator below and get started! Contact our live support team for any assistance or inquiry.
[order_calculator]