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Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively. For instance, clearly expressing his emotions and using “I” language.
How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness.
The conversation so far seems to be framed in a win-lose orientation to conflict. Each person wants to be right, to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation?
Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken.
Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully.
What did you learn from this project?
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