Managing Crisis and Risk
At the time of the Gate Gourmet strike British Airways lost the input of an essential key supplier with huge consequences for the firm.
Using your research / knowledge of the situation together with business contingency theories and practical examples answer the following questions.
1. What levels of customer support would you as business continuity managers put in place should that situation arise again?
2. What operational contingencies would you put in place to minimise disruption to your operational capacity should that situation ever arise again?
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