1. What type of company did Mary Sammons inherit in 1999? How did she change Rite Aid’s strategy, management structure, and systems?
2. Was Rite Aid successful under Sammon’s leadership? Did she encourage wise growth through acquisitions? Explain.
3. How can John Standley build on Mary Sammon’s efforts to improve the firm’s financial situation?
4. As Rite Aid’s new CEO, Standley has to regain trust from shareholders, employees and the firm’s other stakeholders. What actions should he take immediately? Within the next year? Over the long term? What resources does he have at his disposal to enhance the reputation of the firm and turn it round?
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