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Reflection on A Dangerous Business due on Thursday, March 7
While watching the film, I asked you to focus on the role of the process in the "accidents" at McWane. You were asked "for each incident depicted in the film, note the role of the process in causing the ‘accident,’" and we discussed how the process might be changed to prevent such an eventuality.
In class we touched on some of the flaws in the process and how to remedy them. In your one page reflection (no more than two),
1) cite an example from class discussion or one of your own from the film and link that example to a change in the process that would prevent a re-occurrence.
2) choose an example of a quality failure you have experience — late package, bad meal, "accidents" like glass in your water cup (I worked for a hotel and we did this more than once), lost luggage, etc. Link that quality failure to a flaw in the process.
3) add another example of a service failure you’ve experienced that you’d say wasn’t a process problem. Think again — you may yet be able to link that to a process problem.
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