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Course Description:
Since managers spend a major portion of their time in direct communication with others, interpersonal competence is crucial for managerial effectiveness. Many organizational problems can be traced to misunderstandings, hidden conflicts, and failures to listen and respond to another person’s intentions and feelings. The primary goal of this course is to improve interpersonal competence by helping students gain insight into the dynamics of organizational relationships. By successfully completing this course, students will achieve the following:
Knowledge
Increased awareness of interpersonal processes in organizations
Theoretical and conceptual understanding of interpersonal communication
Awareness of effective and ineffective communication
Increased understanding of important aspects of emotional intelligence
Skills
Ability to be empathic and actively listen
Ability to assert oneself and communicate clearly
Ability to give and receive feedback
Ability to constructively manage conflicts and relationship problems
Ability to think and write analytically about interpersonal issues
Attitudes
Cultural differences can have a significant impact on interpersonal relationships
Respect for others can improve working relationships
Openness to another person’s point of view enhances the quality of the relationship
Emotions provide important data for actions and decisions
note it is not just summarizing my interpersonal learnings it have to be included my thinking and experience.
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