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1. Defining Operations Management.
In no more than 1000 words:
How would you define operations management and what do you see as the core responsibilities of any operations manager. Additionally explain the nature of the relationship between the operations function and other functions in the organisation.
Using a variety of text you are expected to come up with your own definition of Operations Management, and discuss what you think are the direct, indirect & broader responsibility and activities of the operations manager. You are also expected to discuss why you think the relationship between the operation function and other core and supports functions is one of the most important responsibilities of operations management.
2. Operations management in context.
In no more than 1500 words:
Compare and contrast Heathrow International Airport (service operation) and Nestl� UK Chocolate Factory (manufacturing operation) in terms of their approach to operations strategy, the setting of operations performance measures, and the way in which processes and jobs are designed (you may want to discuss the following issues: layout and flow, environmental, workplace ergonomics, and work-study).
Using a variety of sources you are expected to research both organisations and discuss how each organisation differs in the above operations management contexts. In essence, you need to demonstrate your understanding the importance operations management plays within the wider organisational context of both manufacturing and service organisations.
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