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Choose a process to study (either service or manufacturing sector), such as:
• The departures and arrivals passenger handing process at a major airport
• A car assembly line
• A restaurant
• A patient visit to an accident and emergency department of a hospital
1.Construct a process chart (Value Stream Mapping) detailing a minimum of 20 process activities. Categorise each activity as operation,
transport, inspection, delay or storage. For each activity add rough estimates for distance and process time. See week 3 lecture notes
on blackboard for an example of a process chart).
40 marks
2.Briefly discuss each stage of the process and analyse the data on your chart.
30 marks
3.Suggest three possible improvements to the process. Consider the pros and cons of each proposed improvement. If appropriate show
these improvements on a revised process chart.
30 marks
Your assignment is to be about 1250 words (plus or minus 100 words), the text word processed and a word count stated on front sheet of
report.
Reference any books, articles, papers or websites used as sources of information. These are excluded for word count.
Please add CRN 30481, your name and student identity number to each page of your report
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