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Differentiate leadership and management , identify and describe characteristics of an effective leader,

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Utilize the CSU Online Library or another online academic database, such as Alabama Virtual Library or University Library, and select two peer-reviewed, scholarly articles. The first should be related to the topic of Chapter 13: Creating Vision and Strategic Direction. The second article should be on the topic of Chapter 15: Leading Change. Be sure that the articles relate to this course material. As you prepare your article critiques, follow the instructions below.

If possible, search for articles that have been published within the last five year. To locate scholarly articles on these topic, you will want to access the online academic database of your choice and utilize the advanced search option to search for peer-reviewed, scholarly article. You may want to begin your search by experimenting with the keywords. Below are a few examples of key words:

 Leadership

 Vision or leadership

 Change

 Human resources (HR)

 Planning

 Recruiting

Write your critiques in APA format. Identify your author and title as part of the introduction to your topic; this should not be considered a reference for the article. Here is an example: In reading “The Wayward Cat” by Dr. Seuss, I was intrigued by the way the author addressed… Begin with an introduction that defines the subject of your critique and the author’s point of view. Defend your point of view by raising specific issues or aspects of the argument. Conclude each critique by summarizing your argument and re-emphasizing your opinion.

1. You will first need to identify and explain the author’s ideas. Include specific passages that support your description of the author’s point of view.

2. Offer your own opinion. Explain what you think about the argument. Describe several points with that you agree or disagree with.

3. For each of the points you mention, include specific passages from the articles (you may summarize, quote, or paraphrase) that provide evidence for your point of view.

4. Explain how the passages from the articles support your opinion.

Please format the critiques in the following manner:

“Title of Article 1” Critique (use bold type for the title)

Body of the Critique/Summary

References

“Title of Article 2″ Critique (use bold type for the title)

Body of the Critique/Summary

References

Be sure to use the title of the article in bold as your heading to help your reader distinguish between the two critiques.

Complete both critiques in one document. Identify the author and title of your first article, complete the critique, and provide references. Then identify the author and title of your second article and present that critique and its references. Your document should be double-spaced, and in APA format. Cite your references using APA format. As stated above, both Article Critiques should be submitted in one combined document.

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For this Assignment, you will assume the role of Training Manager for Porter Pools, a nationwide company that designs and builds custom swimming pools for mansions and resorts. The strategic mission of this organization is to design pools that are esthetically pleasing, customized to meet the unique desires for each customer, and use cost-effective, environmentally friendly supplies. The overarching goal is to go beyond customer satisfaction to reach for customer excitement. The company motto is: Porter Pools: Personal, Pleasing, Perfect.

Porter Pools has recently acquired a small company that creates customized pool filters. As the Training Manager, your task is to create an on-boarding training program for the 17 new employees that will be joining your company as a result of the merger.

Your Assignment for this week is to present a framework for the orientation and training of the 17 new employees. This must include the employees’ opening weeks on the job, and continue on for at least the first six months the employees are part of the new organization (this does not require a week-to-week detail for each month). Your proposal should include details on what all employees need to know and do, company policies awareness, and an appreciation for the mission of Porter Pools. In your framework, you should include responses to the following questions:

•What training methods do you recommend, and why?
•Who should be involved in presenting this training?
•How can this initial training be aligned with the goals and strategies of the organization?
•What strategies would be built into the training to ensure that the training had adequately prepared the new employees?
•How will the return on investment (ROI) be determined on the training provided to justify that the training program should be implemented to reach strategic goals?

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Evaluation is a crucial component of training and development, because it allows HR professionals to determine whether or not their initiatives are producing the desired results. HR professionals should be aware of a variety of evaluation outcomes, practices, and designs when assessing the results of training programs. In addition, HR professionals should have the necessary skills for revising and improving training programs when results fall short of expectations.

In this week’s Assignment, you review the case study entitled, Appendix B: What Went Wrong at University Hospital (Part 1), found in this week’s Learning Resources. (Note: For this Assignment, please only read this section of the case study, as you will be examining this case study further in subsequent weeks.) As you read through this case study, try to imagine that you are a member of an outside consultant team hired by Pat. As you assess the situation, determine how you might suggest improvements for Pat to implement.

To complete this Assignment, respond to the following in a 4- to 5-page paper:

•Evaluate the design and implementation of a training initiative.
◦Describe two factors that made Pat and Wei’s first approach to training inadequate. In addition, describe two factors that caused Pat and Wei’s second approach to be inadequate.
◦Describe one ineffective training technique the design engineers used in their first approach of facilitating the training. In addition, describe how the design engineers improved their second training, but still failed to meet the needs of all employees.
■Justify your response by citing the needs, characteristics, and learning styles of adult learners.
•Formulate suggestions for improving future training initiatives.
◦If you were Pat or Wei, how would you approach training?
■Justify your response by citing at least three specific improvements you would make to the training process.
•Analyze the importance of effective evaluation designs.
◦Describe at least two ways an effective evaluation design could have helped Pat and Wei adjust their training before employees became frustrated, or disengaged with the new technology.
◦Propose an evaluation design that you could use to assess employee knowledge and application of this new technology.

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• Identify and explain the role of key actors who have influence over the budgetary process
• Explain how the budgetary constraints led to the outcome of the case
• Discuss the politics involved with the budgetary process

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•Implementation plan
•Short-term objectives
•Functional tactics
•Milestones and a deadline
•Tasks and task ownership
•Resource allocation
•Any required organizational change management strategies that would enhance successful implementation
•Key success factors
•Forecasted financial statements for the next 3-year period.
•Risk management plan, including contingency plans for identified risks
Note: you must use the plan components listed above as sub-headings for the sections in the plan document. Each section should be addressed in no more than 1-2 direct and succinct paragraphs. Financial exhibits may be incorporated into the body of the paper, or included in a clearly identified separate attachment posted with the paper. Students are responsible for ensuring that financial exhibits can be opened by the instructor using MS Excel, or pasted into the body of the paper.

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Why did the United States declare war on Great Britain in 1812? Could this war have been avoided?

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Culturally relevant communication and Organizational Communication and Crucial Conversations

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Minor Essay assignment
Write a brief essay (500 � 750 words of your prose, which means NOT INCLUDING the reference list or direct quotations) on one of the four (4) topics below.
1. The �Reasonable� Human Resources Manager
Section 1 of the Province of Alberta�s Personal Information Protection Act (PIPA) defines many of the terms used in the legislation. Section 2 tries to clarify what standard constitutes �reasonable�. In Section 2 there is a reference to a �reasonable person�. With reference to the intentions of the PIPA and to industry standards and legal definitions, outline and analyze the standards that govern �reasonable� when applied to Human Resources managers.

2. Marketing Financial Services to Seniors: the rhetoric of fear and security
North American financial services companies (banks, credit unions) offer a range of services for people nearing the end of their working life and entering retirement. These services may include estate planning, retirement planning, annuities etc. With reference to examples from at least two Canadian financial institutions, discuss the implications of the vocabulary choices made in marketing financial services to seniors.

3. The Implications of Verb Use in Task Assignment
In any chain of command, the verb used when instructing someone to perform a task will affect how the task (or the instructor) is perceived. With examples from your own experience or documented examples of the experience of others, outline and analyze ethical issues that can arise from verb choice and use in task assignment � both in the choice of the verb and the use of verb tense and modality or mood.

4. Encoding and Decoding the Performance Review: the ethics of writing and reading between the lines
HR professionals use many techniques to avoid unpleasant consequences of negative performance reviews, including catch phrases, jargon, and inference. In some cases the review�s language or structure is designed to convey as little concrete information as possible. With reference to examples, explore the ethics of these practices.

See the course outline for deadlines and requirements regarding format and style. You MUST include a minimum of four (4) references in addition to the textbook. (Note: if you do not use the textbook, do not use it as a reference) Remember that the first error in your reference/works cited list will automatically incur a 5 mark penalty. There will be further penalties for other errors. Not sure how to cite? Start with the MacEwan library citation instructions: https://library.macewan.ca/how_to_cite

As per Guffey, keep your audience in mind. Your audience abhors filler, values analysis, and enjoys discovery. Unlike the essays you have been taught to write, I do not want a sweeping general opening statement along the lines of �Ethical business communication is important in today�s business world because more than ever businesses are expected to behave ethically.� Make every word count.

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OK, here’s what I want to know: how often do we have more than 5 trucks, more than 6 trucks, and more than 7 trucks. What is the highest number of trucks we may have in the system with a 95% probability? And then, assuming the arrival rate of the deliveries does not change, what does the unload rate need to be so that we can service up to five trucks 95% of the time? In other words if we want a 95% probability of 5 or fewer trucks in the system at any one time, what does the unload (service) rate need to be. Then, consider that we have two unloading teams, each able to unload trucks at the same rate. What does the unloading rate need to be for each team in order to ensure (100%) 5 or fewer trucks in the system at any time? I know we don’t have room for two unloading teams at this time, but there is a possibility we might make room in the future.

Analyze this situation and determine what we need to know and give me report. At this point in time, I am looking only for the problem to be quantified and the unload rate determined for the current situation (single server) and possible two servers.

Let me know if you have any questions.

~DW, VP LogOps.

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Learning Wizard

If you have mastered the examples and exercises provided in the Background from the Queuing PowerPoint, you are ready to tackle the EBBD problem.

The current situation is a Single Server situation. Enter the arrival rate and service rate to calculate the pertinent queuing system state data. Find out the probabilities of 5 or more trucks in the system, then 6, then 7. Then use trial and error to find the greatest number of trucks or less that can be in the system with 95% (or as close to 95%).

For the Multi-server problem you will need to use a similar process.

Record the results of your calculations and save the Excel file.

Then write your report.

Assignment Expectations of the written report – write the report to your boss, Danny Wilco.

The report should thoroughly address these aspects in depth and breadth:
•Problem situation: clearly elucidate the problem situation at EBBD
•Assumptions: what are the assumptions that need to be made and your critical evaluation
•Solution: discuss how you developed the Solver solution. Keep in mind that your audience is not too technical and do not need a lot of detail on this. ◦Make sure you attach the Excel file.
◦You should refer to the Excel file when necessary.

•Explanation: clear articulation of the results that you obtain, based on what Wilco is asking for.
•Conclusion: even though Wilco is not asking for a conclusion, you should determine if there is a conclusion to this situation and elucidate what it is.
•Writing style & Organization: well-formed sentences and paragraphs, well organized with flow of reason, and good use of language that pertain to concepts and terminology
•Use of references & citations: References are NOT REQUIRED. If you do use any, be sure to include appropriate use of citations in the paper and reference list.

Deliveries clogging the loading dock area

You asked for the specific details regarding the delivery process at the receiving dock. Since you’ve been busy at your other jobs, I had this information determined for you.
•Receiving dock open from 7am to 3pm, 8 hours, or 480 minutes.
•The average number of arrivals on any given day is 28, which is 3.5 arrivals per hour, average.
•The data we have collected indicate that we can unload 4.2 trucks per hour.

This should help you get started to think about how to approach this problem. I will get back to you with your specific assignment shortly.

~DW, VP LogOps.

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Learning Wizard

CASE 4 RESOURCES

Queuing systems are “stochastic”, which means based on random variables. The arrival rate of the customers is random but is theorized to follow a specific probability function. The key to analyzing queues is using the theory and equations that allow you to determine the probabilities

This website provides a good general overview of Queuing and waiting lines in business.

Queuing Theory. (n.d.). Encyclopedia of Business, 2nd Ed.; Reference for Business, retrieved from:
http://www.referenceforbusiness.com/encyclopedia/Pro-Res/Queuing-Theory.html

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