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Q1 Explain the difference between Micro and Macro processes as applied to the case Cadbury World. Select 4 Micro operations and describe them in terms of an input-transformation-output model.15 marks
Q2.Draw a process flow chart showing how customers are processed through the operation from start to finish. What does this suggest about the process design?
15 marks
Q3 3.1 Calculate the capacity of each of the processes in question 2 above
3.2 Calculate the projected annual ,weekly and hourly demand from the data in the Case (Mid August to end of December 4.5 months). Explain the impact of seasonality on these figures.30 marks
Q4 4.1 Explain how Cadbury world management has varied capacity to respond to changes in demand
4.2 Where are the bottlenecks in the process and how could service be amended to increase bottleneck capacity?30 marks
There are 10 marks for presentation ,correct format and referencing .
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