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Dear writer,
Please help me in this assignment. It is about Adopting ITIL for Managing IT Service in Terra Firma.
The objective of this assignment is to work as a team to examine the current IT services and IT service management practices in Terra Firma, with the ultimate aim of proposing a new set of services as well as revised service management processes for Terra Firma that would address the problems, issues, as well as opportunities highlighted in the Terra Firma case study.
Dear writer,
The two services chosen by my team for this assignment is (Office 365 and lync) from microsoft and my role is just to write about section (6) which is:
6. Plan for the transition of the 2 services by developing the following:
a. The requests for change, indicating the 7 Rs for the services
b. Plan for the transition of the two services:
i. Tasks
ii. Timelines
iii. Roles and responsibilities
Note: The plan should reflect the strategy to be adopted for release and deployment
c. The remediation plans
d. The configuration baselines
e. New information to be included in the definitive media library and hardware spares
f. Improvement to the current Terra Firma’s service management process to ensure that business is not unduly affected in the case of unsuccessful rollout of the services.
You can find more details of the assignment in the attached files.
Regards
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