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Aims and Objectives:
Aims: to identify the methods that the knitwear manufacturer use to carry out its Total Quality Management process
To assess the effectiveness of Total Quality Management and to summarise as well as provide analysis on what has been expressed.
Objectives: to review what the quality gurus define Total Quality Management as and voice their viewpoints on the importance of Total Quality Management
To empirically pursue and carry out primary research mainly qualitative to provide an analysis of the data collected
The aim is attempt to justify the reasons being as to why selecting the knitwear manufacturer for this dissertation as well as using and applying numerous marketing theories alongside this business and then summarise the importance of how the company operates its Total Quality Management process.
The interest and relevance is that adopting the Total Quality Management is important if a business wants to survive or continue to operate therefore because the research is being carried on a family owned business. The interesting beneficiary is that it provides further knowledge that can then be implemented if one acknowledges it that based on what has been analysed then the business can accustom itself to the fundamentals of Total Quality Management. The majority of the traditional researchers believe that quality management is the aspect of strategy, a method strategically formed to gain competitive advantage. Quality must however, be managed in the sense that it fits the organization. Organizations must also develop strategies to continuously improve and measure quality. Historically, the view on quality has moved from an end-product focus in manufacturing organizations, to becoming a more holistic approach, incorporating all aspects of an organization. Today, there is no clear framework for how quality should be implemented in the most appropriate way. Although organizations differ in their operational definitions of Total Quality Management, common threads exist which span the breadth of business and private enterprise. In today’s globalized market, with interdependent economies of scale and cross-cultural product initiatives, businesses strive to maintain they have strong profit margins and market shares by providing the best possible products and services to their customers, as they will not want their finances to be fluctuating. Making profit is the applause received for taking care of the customers and creating a motivating environment for the people, which work in the business in order to create employee empowerment.
Total Quality Management
Many businesses todays are faced with challenges to provide customers with products and services effectively and efficiently hence as a result they have embraced Total Quality Management. The history of Total Quality Management began from Japan in the 1970s with the help of the American gurus such as Edward Deming, Joseph Juran as this resulted Japan in wanting to make quality a main competitive priority. It can be said that quality is a responsibility of the management and not the worker. Furthermore, quality is dependent on continuous improvement by adopting a hands-on management and employee involvement via provision of training. Overall, one would voice that the philosophical definition of Total Quality Management stresses more than one principle such as customer satisfaction, employee involvement and continuous improvement. To achieve success requires implementation of Total Quality Management with the support of having an effective strategy, which will therefore allow business to achieve its missions as well as aims and objectives.
Businesses attempting to carry out Total Quality Management often are caught up in the terms, means, groups, and problem solving modus operandi. Total Quality Management can be very obscuring, principally when numerous individuals espouse dissimilar methodologies. On the contrary often missed is that there is a Total Quality Management way of thinking about management: managing totally on methods of achieving high quality and low cost at the same time. That new way of thinking about management is the first thing that must be mastered.
Likewise, the precepts of this new way of thinking about total quality management are the statistical quality control as the basis of our decisions about what to control in the business. Businesses only control affairs that have an effect on the ability to manufacture a quality result; hence, we merely control them in ways that make economic sense. Businesses mainly exploit come to numerical and decision making assessments as well as examination to succour us to make a decision where to consume expenses and efforts. One of the fallacies of traditional management is that control is free, though it echoes bizarre that nothing is free in life. However, many managers by no means take into account the expense/ gain assessment beforehand placing a control practice in place as it is a key fundamental to management that you have to control everything that goes on within the business
Total Quality Management is a way of eliminating waste by making sense of what it is important as it is also a way of analysing a businesses’ control operations/activities and procedures. Total Quality Management is also based on the concept of variances, as the purpose of the management is to control variances in the input, output and processes of the business. The variances are seen as a way to analyse the conformance aspects of the business
Also For the knitwear manufacturer which this dissertation is based on identifies that Total quality management (TQM) is a key strategy for maintaining competitive advantage and is a way of managing its business to improve its overall effectiveness and performance towards achieving highly reputable status (Zhang et al., 2000; Chapman and Al-Khawaldeh, 2002). This functionality has increased considerably over the past few decades. In today’s manufacturing environment, Total Quality Management is used as a powerful tool to quantify the way a business functions.
Literature review
Overview of the literature
Introduction of the quality gurus
Over the last few decades, quality gurus which enlists the likes of Deming (1986), Juran (Juran and Gryna, 1993), Crosby (1979), Feigenbaum (1991), and Ishikawa (1985), the most important powers that be of total quality management (TQM), have developed certain perceptions in the field (Dumond, 1995) of Total Quality Management, which have gained significant acceptance throughout the world.
Description of TOTAL QUALITY MANAGEMENT
The importance of having a strategy when implementing Total Quality Management
Employee Involvement – working as a team
Quality management
What is quality?
Fundamentals of Quality Approaches
Required:
If you could please do the following:
• A literature review for which I have put subheadings as they are the areas I need to talk about
• I have used old theorists BUT my supervisor says I need some recent theorists but they need to be credible references that are easy to be found if the supervisor or I were to look for it perhaps in Google scholar or copac etc.
• I have included my aims and objectives and done an introduction so hopefully that can provide you an understanding of what the dissertation is based upon.
Please note that if you need further instructions or a greater understanding of what my topic is about or what it is based on then please please do contact me.
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